“We are a company that remains at the forefront of adventure and tourism sustainability, implementing high quality standards, providing security in our operations; with minimal environmental impact, exceeding our clients' expectations at all times and giving back to our community ”
Pursuit of excellence
"To be a company that grows continuously year after year, capable of offering and expanding our service to other areas in the country, and distinguishing ourselves in the market for our excellent services, as well as for our responsibility, environmental and social community commitment"
GET IN TOUCH
Whatsapp +506 8952 1000/ Office 506-2656-0920 / 506-2656-0922
Address: 200 meters North from the Local Police Station
(Next to Coco's Mexican Restaurant), Samara Beach, 50205
Monday to Saturday 8:00 am to 8:00 pm / Sunday 8:00 am to 6:00 pm
In order for Samara Adventures to ensure our customers and business partners our activities are more enjoyable and safe, we would like to inform you about our policies:
• Samara Adventures reserves the right to cancel any activity due to conditions that put the physical integrity of clients and our staff at risk and will only execute activities in accordance with established company policies. Full refund is given if (on rare occasions) the activity is not executed for reasons beyond our control such as weather, tide levels, wind, etc. We can change to a more suitable activity with an equal or similar degree of difficulty or offer other activity options so that you do not miss a day of fun in Costa Rica. Both our guides and captains help us make the final decision.
• Kayaking, stand-up paddleboarding, hiking, and many other adventures involve some inherent risk and physical exertion, so you must be in a good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medications, such as allergy pills, and need them with you or have other medical concerns, please inform the guide.
• Costa Rica's natural environment is full of insects, snakes, crocodiles, and other wildlife. In addition, landslides, rock falls and flash floods are possible. We cannot be held responsible for any of the above.
• Samara Adventures has a $150,000 liability insurance policy and is affiliated with a specialized paramedic company. However, we strongly recommend that clients have their own travel insurance with a reputable company before participating in a tour.
• Samara Adventures recommends the following age groups depending on the activity:
-Dolphin Sightseeing & Seaquest Snorkeling, Palo Verde Boat Tour & Turtle Tours: 2 to 75 years old.
-Sunset Getaway is for adults only: 18 to 75 years old.
-Ocean Kayak & Snorkel Chora Island, Wildlife & Mangrove Kayak Tour: 4 to 75 years old
-Stand Up Paddle: 10 to 65 years old
-Samara Trails Nature Hike: 2 to 75 years old
-Horseback Riding: 4 to 75 years old
-Rafting class 3-4: 13 to 65 years old
-One Day (Arenal Volcano, Rio Celeste, Monteverde, Miravalles, Rincón de la Vieja): 6 to 70 years old.
For those outside the age recommendations or if there is an adult accompanying a child, we ask that clients request and sign a special waiver for these cases.
• We may cancel any client who finds themselves unable to take a tour for their own safety and/or the safety of other clients and our staff. Clients must not be under the influence of drugs or alcohol.
• We recommend that clients know how to swim and feel comfortable in the water. ' Do not bring valuables to our activities such as jewellery, passports, etc. Samara Adventures and its business partners are not responsible for lost, broken, or stolen items.
• Please be prepared at pick-up time and be aware of road conditions and, that other clients are being picked up along the way.
• Children 5 years old and under are free on tours operated by Samara Adventures.
• Private tours come with an additional cost. If you're interested in experiencing our activities, contact us for more details on our exceptional day trips from Costa Rica.
& PAYMENT POLICIES
Dear customers and business partners in Pre-Paid mode, we remind you that your reservations must be paid at least 48 hours before the service to be provided to customers and that requests for reservations for the next day and for the same day (Last Minute), must have the payment before customers receive the requested service, we can not guarantee the service provided by Samara Adventures until we have received payment.
Dear customers and business partners, please note that in case a reservation is confirmed with a different rate than the one indicated in our price manual, we will adjust it to the correct rate at the time of invoicing. Send proof of payment to email@example.com
Payments can be made through the PayPal platform, credit card, bank transfer and/or deposit or on the signed credit card authorization form (Visa / MasterCard / American Express). Credit cards are charged once the authorization form has been received in our office.
Direct deposits should be made to the Banco Nacional de Costa Rica account in the name of Skynet Tours Sociedad Anónima, with legal identification number 3-101-382398 current account: 200-02-013-004161-8 account IBAN: CR61015101320020041617. For payments made through the PayPal platform, the transaction costs will be assumed by the buyer and not by Samara Adventures.
Reservations will not be confirmed until Samara Adventures acknowledges receipt of payment for the requested service in writing and/or the credit card authorization form.
Cancellations of reservations requested to Samara Adventures must be made 48 hours in advance of the requested service to obtain a full refund of the total amount paid. Cancellations of reservations requested to Samara Adventures 24 hours before the service have a 50% refund of the total amount paid. Cancellations of reservations requested to Samara Adventures less than 24 hours in advance or the same day of the requested service will not obtain a refund, no refund for no-shows.
IMPORTANT: Any cancellation by a client or business partner must be made in writing to firstname.lastname@example.org and must be confirmed by Samara Adventures by the same means. The date of confirmation of the cancellation request by Samara Adventures will determine the cancellation fees applied.
General provisions for customer service at Front Desk
⦁ It is required for our customer to bring their face mask or face cover.
⦁ The number of people in the customer service area will be restricted to a 1.8-meter distance between customers and staff. We have marked the floor to show the customer where they should be standing while waiting on reception, bathroom, office entrance, waiting areas, in case they have to wait for customer attention outside or inside the office.
⦁ We have an isolation zone. In case, we suspect a customer with symptoms.
⦁ We have intensified the cleaning and hygiene measures, especially the surfaces usually touched, like handles, reception furniture, doors knobs, computer equipment, data phones, among others.
⦁ The office will be disinfected: at the beginning of every workday, shift change, and the end of the workday. We will clean desks, chairs, windows, printers, door knobs, computers, telephones, data phones, and other shared instruments.
⦁ We have placed a protocol on a visible area, showing the right way to sneeze, cough, avoid touching your face, other forms of greeting, as well as the risk populations. All of this translated to the most common languages our tourists speak.
⦁ We guarantee access to toilet paper, antibacterial soap, disposable towels for hand drying, gel alcohol on the public bathrooms, which are properly sanitized.
⦁ We will ensure our customers wash their hands before entering the office. A sign has been placed on a visible zone, so that the customer washes their hands according to the instructions of the Ministry of Health.
⦁ We have a cleaning log visible, where the time and the name of the person in charge will be signed. ⦁ The waste generated from COVID-19 cleaning and disinfection will be classified and disposed of. For the proper management of face masks, gloves, and disposable wipes, we have a designated trash can.
⦁ The garbage container within our work facilities is a container, identified for this purpose, and with its respective lid.
⦁ Efforts will be made to minimize the manipulation of paper money and credit cards by the staff. If the coworker has to manipulate money (paper money or coins). He/she won't touch his(her) face after touching money and immediately wash his/her hands.
⦁ We will ask the client to place the money on top of the counter, or another surface as plastic trays for the manipulation of money, we will not receive it directly from the client's hands. The surface will be disinfected after its use.
⦁ We will ask our operation personnel (guides, drivers, and other workers) to wait inside the office only when the number of people inside allows it.
Protocol in case of detection of suspicious people with respiratory symptoms at the Front Desk. External clients (tourist) (Providers)
⦁ Put on gloves.
⦁ Bring a face mask in case the suspicious person (in case they don't have one) and proceed to advise the person to wash his/her hands.
⦁ Take him/her to the Isolation Zone.
⦁ Informs Management and Operations.
⦁ Call 911
⦁ Disinfect the area where that person was and everything they might have touched
⦁ In the given case other customers were near the patient, the medical authorities must be informed.
Protocol for tourists' transportation.
⦁ Indicate the client or passenger that in his/her reservation or contract (email/ WhatsApp/ phone, font desk, other) when traveling to Costa Rica they should have masks in their personal belongings. Since it's compulsory to use them at all times during transportation: y land, air or water, etc..
⦁ They should always have masks for personal use or face protection. It is compulsory to use them inside the transportation unit.
⦁ Always remain in their social bubble.
⦁ They should keep their social distance between people outside their social bubble. The advice distance is 1.8 meters.
⦁ No hugs or hand greetings.
Meeting at the Airports: Juan Santamaria (SJO), Daniel Oduber (LIR), Aeropuerto de Pavas and the small local airports.
The driver will be waiting for you with a name sign in the waiting areas. The driver will be wearing a mask or face protection, and he will guide the transport unit. Before getting into the transportation unit:
⦁ We will ask the client or clients to please wear a mask. It should be a part of your traveling personal belongings. If the customer doesn't have one, the driver will provide a disposable mask.
⦁ The driver will offer gel alcohol for disinfection.
⦁ We will ask the customer to sit as further back as possible to create a safe physical distance. ⦁ The driver will open the doors for access, and to minimize the contact with surfaces.
⦁ The driver will spray your luggage with alcohol or disinfectant.
⦁ We will not allow anyone else to handle your luggage, apart from yourself.
⦁ During the trip, remain using the face mask at all times. If during the trip, you need to make a stop to ear, use the bathroom or other, before getting inside the vehicle, we will ask you to please wash your hands or use the gel alcohol to disinfect your hands.
⦁ The driver will be opening and closing the door at all times.
⦁ The driver will welcome the clients according to the protocols mentioned before. And explain the visitors the importance of following the protocols.
⦁ When getting to the final destination, the driver will drop off the customers in the designated area with their luggage, and the driver will not physically enter the destination.
⦁ The driver will carry a log with the customer's names and where their destinations, stops, and other observations.
⦁ The maximum capacity of the vehicles will be reduced according to the indications given by the Ministry of Health.
Samara Adventures company is committed to following up on each of the following objectives for the preservation of the environment, protection of cultural heritage and to improve the quality of life of the inhabitants of the region. Involving customers, suppliers, residents of the community and all collaborators related to the activities carried out by the company in these sustainability principles:
Promote the rational use of resources, waste management, recycling and the use of green technology that minimizes the negative impact on the environment.
Acquire products that are biodegradable or that their effect on the environment is minimal, preventing negative impacts on the work environment and on the ecosystems where our services are developed.
Support the activities in favor of the natural resources of the place where it operates and the initiatives of local entrepreneurs of products and services.
Offer local tours and the country as a sustainable tourist destination through responsible practices that ensure sustainability.
Report the facts and practices of environmental contamination, animal abuse, sexual exploitation and other illegal acts in accordance with national and international legislation.
Comply with the requirements established in the current legislation of our activities.
Samara Adventures implements the following programs in its operations, in order to comply with these principles, which are evaluated and reviewed for continuous and updated sustainability improvement:
Efficient use of electrical energy program. and rational water consumption.
Non-recoverable, recoverable solid waste management program and recycling
Socio-ecological responsibility program.
Covid-19 training program, guidance and transportation protocols.